Refund policy

🔄 Return & Refund Policy

🛍️ Return & Refund Policy | LovoraGift

Hello and thank you so much for shopping with LovoraGift! 💖

We're a small team that puts our heart into every order, and your support truly means everything to us.

While we’re not a large corporation with unlimited return policies, we promise to always treat you with fairness, understanding, and transparency. Please take a moment to read our policy below.

❌ Order Cancellations

If your order has not yet been processed or shipped, you may request a cancellation by contacting us as soon as possible.

Please note that a 20% cancellation fee may apply to cover payment processing and handling costs already incurred.

If your order has already been processed or shipped, we’re very sorry — it is no longer possible to cancel.

🔁 Exchanges (Size or Color)

Need a different size or color? We’ll always try our best to help.

To request an exchange, simply email us at support@lovoragift.com with:

Your order number
The item name
The size or color you would like instead

Please note that exchanges depend on product availability. Return shipping costs are the responsibility of the customer unless the issue was caused by us.

🚫 Non-Returnable Items

Because many of our products are made especially for you, personalized or custom items cannot be returned.

These items often include personal details such as names, photos, or messages, and unfortunately cannot be resold.

Exception: If there is an issue caused by us, such as a defective, damaged, or incorrect custom item, we will absolutely make it right with a replacement or refund.

📦 Returns – 30-Day Policy

We accept returns for eligible non-custom items within 30 days of the purchase date.

To be eligible for a return, items must:

Be unused
Be in their original packaging
Be in the same condition you received them

To start a return, please email support@lovoragift.com with your order details and reason for return.

Please note:
Email is the only official way to request a return. Messages via social media or comments are not considered formal return requests.

We truly appreciate you reaching out to us first — we’re always here to help.

⚠️ Sale Items & Gift Cards

Items purchased on sale or clearance are not eligible for return
Gift cards are non-refundable

⚠️ Damaged, Defective, or Incorrect Items

If something isn’t right with your order, we’re here to fix it.

Please contact us within 2 days of delivery and include:

Your order number
Clear photos of the item
Photos of the packaging

Once verified, we will offer a replacement or a full refund, depending on the situation.

📮 Return Shipping Responsibility

Customers are responsible for return shipping costs unless the issue is caused by us
We recommend using a trackable shipping service
We are not responsible for lost return packages

📦 Lost, Refused, or Undeliverable Packages

If your package is delayed or lost, we will always do our best to support you. However, if a package is refused or cannot be delivered due to an incorrect address or failed delivery attempts, the customer may be responsible for reshipping fees.

📍 Address Accuracy

Please double-check your shipping details before placing your order.

If the order has not shipped yet, we can update it
If it has already shipped, we cannot guarantee recovery or refunds

💳 Refund Processing

Once your return is received and inspected, we will notify you by email.

Refunds will be issued to your original payment method only
Please allow 5–10 business days for the refund to appear, depending on your bank

Please note: Original shipping fees are non-refundable unless the issue was caused by our error.

💬 We're Here for You

If you have any questions, concerns, or need help with your order, please don’t hesitate to reach out.

📧 support@lovoragift.com

We genuinely care about your experience and will always do our best to make things right.

Thank you for trusting LovoraGift — it truly means a lot to us. 💕